Data Deletion Instructions
You have the right to request deletion of your personal data from Actiwell systems at any time. This page explains how.
Last updated: May 18, 2026
What Data We Hold
When you use the Actiwell platform or connect your Facebook Business account, we may hold the following types of data:
- Personal information: full name, email, phone number, studio information.
- Facebook Business account identifiers.
- Connected Facebook Page data and posts.
- Ad performance and campaign data (Meta Ads Manager, Marketing API, Audience Network).
- Messenger conversation history between your business and customers.
- Instagram Business account information and related content.
- Connected Threads content.
- CRM, membership, booking, and payment data within the Actiwell system.
- Demo registration submissions from the landing page.
How to Request Deletion
Follow these 3 steps to request deletion of all your data:
Send an email to info@actiwell.co with the subject line: [DATA DELETION REQUEST]
In the email body, include: your full name, registered email address, registered phone number, and the statement "I request deletion of all my personal data".
The Actiwell team will confirm your request within 3 business days and complete the data deletion within 30 days.
Scope of Deletion
After identity verification, Actiwell will delete:
All personal information in our CRM system.
Data collected via Facebook/Meta: Business account info, Page data, Messenger history, Instagram data, Threads content.
Membership profile, booking and payment history.
Demo registration records and communication history.
Analytics and reporting data that can be personally identified.
Exceptions — Legally Required Retention
Some data may be retained after a deletion request if required by Vietnamese law, including: financial transaction records (Accounting Law), e-contract documents (E-Transaction Law), and data related to ongoing legal investigations.
Legal basis: Law on Network Information Security 2015, Decree 13/2023/ND-CP on personal data protection, Accounting Law 2015.
Alternative: Remove Access via Facebook Settings
If you want to revoke Actiwell's access to your Facebook account (without deleting already-collected data), you can do so directly on Facebook:
Steps on Facebook:
- Go to Facebook Settings & Privacy → Settings
- Select Apps and Websites from the left menu
- Find Actiwell in the list of connected apps
- Click Remove to revoke access
Note: This removes app access but does not delete data already stored in Actiwell systems. To delete stored data, follow the email process in Section 2 above.
Contact & Support
If you have questions about the data deletion process or need assistance, please contact:
ACTIWELL JOINT STOCK COMPANY
ACTIWELL JOINT STOCK COMPANY
5th Floor, 33/41 Thai Ha, Trung Liet Ward, Dong Da District, Hanoi, Vietnam
5th Floor, 33/41 Thai Ha, Trung Liet Ward, Dong Da District, Hanoi, Vietnam
info@actiwell.coResponse time: within 3 business days · Deletion completed: within 30 days